Medical Virtual Assistant and
Healthcare Administrative Services
Synergy Support Hub provides supervised, non-clinical administrative support for U.S. medical practices. Each service is delivered under client-approved SOPs, scripts, access controls, turnaround times and escalation rules.
Patient Calls and SchedulingInbound and outbound patient calls, appointment scheduling, confirmations, cancellations, rescheduling, message routing and approved follow-up.- Insurance Verification ServicesEligibility and benefit checks before visits or procedures, documentation of payer responses, and routing of missing information or exceptions.
- Prior Authorization SupportAdministrative submission support, payer-portal follow-up, status tracking and escalation. Clinical decisions and required clinical documentation remain with the practice.
- Referral ManagementReferral intake, missing-information follow-up, patient or provider coordination, and organized work-queue tracking.
- Medical Records and EHR AdministrationNon-clinical eClinicalWorks tasks, records coordination, demographic and insurance updates, task-queue support and approved reporting.
- Overflow and Virtual Front Desk SupportAdditional capacity for high call volume, staff absences, messages, scheduling pressure and administrative backlogs.
- A Practical Way to BeginStart with one workflow and a supervised 30-day pilot. We agree the scope, access, measures and reporting before work begins, then review the results before any expansion.